Customer Engagement & Marketing Specialist

Jakarta Selatan·DKI Jakarta·IndonesiaMarketing

Job Type
:  Full Time
Job Industry
:  Computer Software
Job Function
:  Marketing
Experience
:  Senior Staff/ Supervisor / Coordinator / Team Leader
Education
:  Bachelor Degree - S1
Description
  • The candidate will develop and create engaging content for our customers about a variety of topics related to taxation in Indonesia, and Online Tax products & service offerings.
  • Have prior experience working with a Content Management System (CMS) and email marketing service
  • Knowledge of OnlinePajak products and tools like Mautic ,Mandrill ,Hotjar etc would be an advantage.
  • Develop campaign strategy and direction by crafting, launching and optimizing campaigns across multiple channels, e.g., email, mobile, SMS
  • Analyze marketing campaigns vs. goals/objectives and drive the creation of content to meet top line goals
  • Identify customer needs and gaps in content in order to recommend new topics passion for user experience and customer satisfaction

The ideal candidate will be a customer-focused, results-oriented, self-starter, possess strong communication skills, enjoy working in a multitask, detail oriented and deadline driven department. Creativity, initiative and strong organizational skills are essential. Must be a proactive, positive team player with previous experience and the desire to develop.

Requirements
  • Identify creative methods to engage our customers promote use of our product suite.
  • You are an out of the box thinker, with a pragmatic, data-driven and analytical mindset.
  • Experience driving growth in an ambiguous and complex environment as the business grows.
  • Experience with multi-channel user communication and marketing automation systems you'll have a data-driven approach to optimization.
  • Passion in understanding user behaviour and pain points using data.
  • Familiar with SAS (Software As Service)
  • Language proficiency in English and Indonesian will surely be an added advantage.
Benefits
  • We provide unbelievable working condition; ability to work remotely, and unlimited annual leave.
  • We have an international working environment, so you get the opportunity to work with people from other country and diverse background.
  • We are a young workforce, casual and innovative. Come to work in your t-shirt and jeans, bean bag available if you need to get away from your desk. We love discussion and thrive through the sharing ideas.
  • We give you plenty opportunity to develop your leadership skill, as we are in the growth stage of our company and looking for the future leader to grow with us.
  • We are a result driven company, we value outcome not bureaucracy.
Skills Requirements
CMSMauticMandrilHotjarEmail MarketingTeam WorkSAS